Panasonic rolls out digital service app in Kuwait

• Makes it easier to request service and claim warranty for its customers across the country.

Consumer electronics giant Panasonic has announced the availability of its Smart Care App in Kuwait, making it easier to request service and claim warranty for its customers across the country.

Panasonic has eliminated the need for customers to keep physical invoice copies and warranty cards with the Smart Care App, thus simplifying the process of tracking multiple products’ warranties as well as booking services.

The company announced that those signing up in the introductory period will get an additional three-month extended warranty on any consumer product within six months of purchase registered on the app.

The prominent features of the app allow customers to know product warranty status, request and track services, find the nearest service centers, use smart assistance, and get timely reminders and alerts for warranty expiry.

“We want to make it easier for customers to avail of services from the safety of their homes and enable our partners to communicate seamlessly to provide the fastest service. We will follow the global CS direction by continuing to offer excellence to our valued customers through 5-star star care service,”  Hiroyuki Shibutani, CEO of Panasonic Marketing Middle East & Africa FZE (PMMAF), said.

Anthony Peter, Director, Customer Service Division (CSD) at PMMAF, said that Panasonic’s focus is to provide a better life and convenience for its consumers.

“We aim to productively engage with dealers, retailers and service partners,” he said.