Cognizant and Microsoft to expand adoption of GenAI in enterprises

• Cognizant is investing $1 billion in generative AI over the next three years to explore its potential for its clients, employees and end customers.

American IT firm Cognizant has partnered with Microsoft with the goal of making Microsoft’s generative AI and Copilots available to millions of users, to transform enterprise business operations, enhance employee experiences and accelerate cross-industry innovation.

Cognizant is already leveraging Microsoft Generative AI technology with its TriZetto platform, to help payers and providers reduce hidden costs and enable better patient outcomes for millions of Americans.

The partnership will use Microsoft Copilot and Cognizant’s advisory and digital transformation services to help employees and enterprise customers operationalise generative AI and realise strategic business transformation, a company statement said.

India to benefit

The company said it will contribute to the projected $1 trillion that AI is expected to inject into the US GDP over the next 10 years, adding that the partnership will also benefit India.

AI is expected to add $450–500 billion to India’s GDP by 2025, accounting for 10 per cent of the country’s $5 trillion GDP target.

A recent research report from Cognizant and Oxford Economics, found that generative AI could automate up to one-third of tasks for emergency physicians, which could help address staffing challenges, improve service quality and allow doctors to focus on patients’ health.

As part of the partnership, Cognizant purchased 25,000 Microsoft 365 Copilot seats for Cognizant associates, along with 500 Sales Copilot seats and 500 Services Copilot seats, and will work to deploy Microsoft 365 Copilot to a million users within their 2,000 global clients.

Delivering new value for customers

“Our expanded partnership with Cognizant will help organisations harness generative AI to transform business operations, enhance employee experiences, and deliver new value for customers,” Judson Althoff, Executive Vice-President and Chief Commercial Officer at Microsoft, said.

Ravi Kumar S, CEO, Cognizant, said that generative AI can be a game-changer for virtually every business in every industry, opening up new possibilities for innovation, efficiency and growth.

 “That’s why we are investing $1 billion in generative AI over the next three years and leading the development of new research to explore its potential for our clients, their employees and end customers.”