- Move will empower enterprises to take comprehensive control over their business communications.
Ozonetel, an established leader in unified customer experience intelligence in India, made a significant strategic move by acquiring CloudConnect Communications.
The acquisition is particularly impactful as CloudConnect is renowned for its mobile-first digital Unified Communications as a Service (UCaaS) solutions and holds a Department of Telecommunications (DoT) licensed status as a virtual network operator (VNO).
The merger positions Ozonetel to harness the growth potential of the global UCaaS market, which is currently valued at over $50 billion.
The integration of CloudConnect’s TRAI and DoT-compliant UCaaS solutions into Ozonetel’s existing framework promises to cater comprehensively to the evolving communication demands of modern enterprises.
With the increasing reliance on mobile technologies, traditional Private Branch Exchange (PBX) systems have become inadequate, often resulting in disruptions and inefficiencies in workplace communication.
By consolidating these capabilities, Ozonetel aims to streamline communication processes, allowing employees to carry out their responsibilities without distraction. Moreover, with official communication channels embedded within mobile applications, executives can manage calls effectively, leading to enhanced organisational productivity.
Atul Sharma, Founder & CEO of Ozonetel, highlighted that this acquisition fortifies the oneCXi platform, offering scalable, secure, and reliable communication solutions across various industries.
He noted that the incorporation of UCaaS capabilities into Ozonetel’s diverse suite of services—including Contact Center as a Service (CCaaS), Communications Platform as a Service (CPaaS), Customer Experience (CX), and artificial intelligence (AI)—will empower enterprises to take comprehensive control over their business communications.
Raman Singh, Co-founder and CEO of CloudConnect, expressed pride in joining Ozonetel and underscored the enhanced technological capabilities that will emerge from this partnership.
He emphasised the commitment of both companies to deliver innovative, scalable solutions that adhere to the highest regulatory standards while driving growth and value for their customers.