• Video conferencing platform is strengthening its mobile conferencing platform as it faces stiff competition from Apple as FaceTime is enabled for use across various platforms.
• Listings around Zoom Phone increase by 92% in the first quarter of this year compared to the fourth quarter of last year.
• GlobalData’s Job Analytics platform shows job postings increased from 612 jobs in the fourth quarter of last year to 747 in the first quarter of this year.
• The company is strengthening its presence in the Asia-Pacific (APAC) region by developing a partner strategy based on country.

Zoom Video Communications is hiring as the company is increasing focus on Zoom Phone, its cloud phone system, even as hybrid work takes precedence.

GlobalData’s Job Analytics platform shows job postings increased from 612 jobs in the fourth quarter of last year to 747 in the first quarter of this year.

However, listings around Zoom Phone increased by 92 per cent in the first quarter of this year compared to the fourth quarter of last year.

The company listed over 100 related jobs in 2021 alone, and in May 2021 launched a new product category, Zoom Phone Appliance, to strengthen its mobile conferencing platform.

“One of the significant aspects of the increasing hires for Zoom Phone is because several companies continue to operate under the remote or hybrid work model. The company listed multiple jobs for sales engineers, product managers and phone specialists,” Ajay Thalluri, Business Fundamentals Analyst at GlobalData, said.

For instance, its ‘Sales Engineer – Zoom Phone (Healthcare)’ role is designed to take care of healthcare customers. Its ‘Sales Engineer – Zoom Phone (Education)’ role is to provide support and service for education communication environments. The company is also offering professional services through its ‘Zoom Phone, Professional Services Consultant – Zoom Phone’ role.

Additionally, the company is also planning retention strategies and to grow into newer markets through its ‘Director, Customer Success – Retention & Renewals’ role, which focuses on customer retention, while negotiating contracts renewals.

More hiring to come soon

The company listed jobs to focus on specific geographies such as the European region where it is managing memberships in EU-based trade associations, and this can be seen with its ‘Government Relations Director – European Union’ role.

The company is hiring ‘Renewals Managers’ across regions, including the US, Netherlands, LATAM, Japan, and India, to retain and engage with customers who may be at the risk of cancelling their contract and is also strengthening its presence in the Asia-Pacific (APAC) region by developing a partner strategy based on country.

It has posted over 120 jobs since January 2021, mostly in India, Japan and Australia. The company looks to coordinate with APAC governments to prepare regulatory requirements around Zoom user data as evidenced by its ‘Senior Counsel, Compliance & Trust and Safety’ APAC role.

Thalluri said that Zoom is facing new competition with companies such as Apple enabling FaceTime for use across various platforms.

“Zoom Phone could see more hires to help the company continue with its growth strategy. The company added over 500,000 new seats between December 2020 and May 2021, while it took over two years to cross one million seats, according to its first-quarter earnings call,” he said.